Frequently Asked Questions
What is 3D laser engraving?
3D laser engraving is a state-of-the-art technology that uses laser beams to create stunning three-dimensional images inside crystal. The laser creates tiny fractures within the crystal that reflect light, producing a beautiful 3D effect that captures incredible detail.
How do I order a custom crystal award or memorial plaque?
Simply browse our product categories and select the crystal shape and size that fits your needs. After adding to cart, you can proceed to checkout. We will contact you after your order to collect your photos, text, and design preferences.
What file formats do you accept for photos?
We accept most common image formats including JPG, PNG, TIFF, and PDF. For best results, please send high-resolution images (at least 300 DPI). Our design team will work with you to ensure your images look perfect.
How long does it take to receive my order?
Standard production time is 7-10 business days after design approval. Express shipping options are available if you need your order sooner. Shipping time varies based on your location.
Can I see a proof before production?
Yes! We will send you a digital proof of your design for approval before we begin production. You can request changes or approve the design as-is.
What sizes are available?
We offer a range of sizes from small keepsakes (2" x 3") to large showpiece crystals (5" x 7" and larger). Each product page lists the available sizes and dimensions.
Do you offer bulk discounts?
Yes! We offer bulk order discounts for corporate awards, event favors, and large memorial orders. Please contact us for a custom quote.
How should I care for my crystal award?
Clean your crystal with a soft, lint-free cloth. For stubborn fingerprints, use a small amount of glass cleaner. Avoid abrasive cleaners or rough materials that could scratch the surface. Display away from direct sunlight to prevent discoloration.
What is your return policy?
Because each crystal is custom-made to your specifications, we cannot accept returns unless there is a defect or error on our part. Please review your proof carefully before approval. If there is an issue with your order, contact us within 7 days of receipt.
Do you ship internationally?
Currently, we primarily serve customers in the United States. For international shipping inquiries, please contact us directly.
Still Have Questions?
Our friendly team is here to help! Contact us and we'll get back to you as soon as possible.
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